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Lions Business
AI Solutions
AI Voice Agent
AI Voice Agent Development

Every call answered. Even at 3am.

A missed call is a lost customer. We build AI voice agents that pick up every time — answering questions, booking appointments and qualifying leads in natural conversation, then transferring to your team the moment a human is needed.

AI Voice Agent development
AI Voice Agent
Overview

Why AI Voice Agent?

Businesses lose real revenue to unanswered phones — after hours, during peak, when the one person who handles calls is busy. The traditional fix is an IVR menu, which most callers hate and many abandon. A voice agent is different: the caller just talks, and the agent understands, answers and acts.

The engineering challenge is latency. A conversation feels broken if there's a pause after every sentence, so the pipeline — speech recognition, language model, speech synthesis — has to be tuned end-to-end to respond in under a second. That tuning is most of the work, and it's what separates an agent people talk to naturally from one they hang up on.

Best for

Clinics & Appointment BookingE-commerce Order CallsRestaurants & ReservationsReal Estate EnquiriesAfter-hours Support

100%

of calls answered, any hour

Sub-second

response latency, engineered for

Natural voice

modern speech synthesis, not a phone menu

Warm transfer

to a human with full context

What we build

AI Voice Agent solutions we deliver.

Inbound Call Answering

Every call picked up instantly — answering common questions and routing the rest to the right person.

Appointment Booking

The agent checks real availability, books into your calendar and confirms by SMS or WhatsApp.

Lead Qualification

Structured questions asked naturally, with qualified leads written straight into your CRM.

Outbound Follow-up Calls

Reminders, confirmations and re-engagement calls at a volume no small team could staff.

Warm Human Transfer

The agent hands over mid-call with full context, so the customer never repeats themselves.

Call Logs & Transcripts

Every conversation transcribed, summarised and searchable — a record you never had with missed calls.

Order Taking & Tracking

Customers place orders and check delivery status by phone, written straight into your Shopify or WooCommerce store.

Payment & Confirmation Links

The agent sends a payment or confirmation link by SMS or WhatsApp before the call ends, so the order completes itself.

The advantages

Why teams choose AI Voice Agent.

01

No call goes unanswered

Nights, weekends, festival rushes and peak hours — the capacity is the same at 3am as at 3pm.

02

Callers speak normally

No “press 1 for sales”. People say what they want and the agent understands it.

03

Engineered for real conversation

The pipeline is tuned for sub-second response, because latency is what makes voice AI feel broken.

04

It books, not just talks

Calendar, CRM and messaging integrations mean the call ends with an actual outcome recorded.

05

Escalation is a feature

The agent recognises frustration, complexity and sensitive topics, and puts a human on the line.

06

Every call becomes data

Transcripts and summaries reveal what customers ask for — insight that vanished with every missed call.

Tech stack

The tools we pair
with AI Voice Agent.

We pick the right stack for your project — not the one we're most comfortable with.

Speech

Whisper
Whisper
Deepgram
Deepgram
ElevenLabs
ElevenLabs

Reasoning

Claude
Claude
OpenAI
OpenAI
Python
Python

Telephony & Integrations

Twilio
Twilio
Google Calendar
Google Calendar
WhatsApp
WhatsApp
Shopify
Shopify
WooCommerce
WooCommerce
What it costs

What a voice agent actually costs.

Voice agents are priced per minute of conversation across a few services. Here's the realistic cost anatomy — click any provider for current live pricing. We model your expected monthly spend against your actual call volume before you commit.

Combined per-minute cost is typically a small fraction of staffing the equivalent hours — and unlike staff, capacity doesn't drop at night or during a rush. Provider pricing changes, so we link live plans and run the numbers against your call volume before development starts.

FAQ

Common questions,
honest answers.

Everything people usually ask about AI Voice Agent before starting a project. Still unsure which platform fits your goals? Ask us — we'll give you a straight answer, not a sales pitch.

Ask a question
Does it sound robotic?

Modern speech synthesis is genuinely natural — most callers don't realise immediately. We're also straightforward about disclosure: in most cases the agent identifies itself as an assistant, which callers accept easily when it's actually helpful.

What about the delay when it replies?

That's the real engineering problem, and it's where most of the build effort goes. We stream responses and tune each stage of the pipeline to keep replies under about a second — the threshold where conversation stops feeling broken.

Can it understand Indian accents and languages?

Yes. Current speech models handle Indian English well, along with major Indian languages. We test on recordings of your actual customers rather than assuming, because accent and vocabulary vary by region and industry.

What does an AI voice agent cost to run?

Per minute of conversation — speech recognition, model usage, synthesis and telephony combined. It typically works out well below the cost of staffing the same hours, and the gap widens as call volume grows.

When does it transfer to a human?

When the caller asks, when it detects frustration, when the topic is sensitive, or when it can't help. You define those rules. The transfer is warm — your team gets the context, so the customer doesn't repeat themselves.

Can it book into our calendar or CRM?

Yes — that's usually the point. The agent checks live availability, books the slot, writes the record and sends a confirmation. Without those integrations it's just a conversation, not an outcome.

Can it take orders from our Shopify or WooCommerce store?

Yes. The agent can read your live catalogue and stock, place the order into Shopify or WooCommerce, and send a payment link by SMS or WhatsApp. For a lot of Indian businesses, customers still prefer ordering by phone — this captures those sales instead of losing them.

Can customers check their order status by calling?

Yes — the agent looks up the order against a phone number or order ID and reads back the current status and expected delivery. It removes a large share of the repetitive calls a support team handles every day.

Are calls recorded, and is that legal?

Calls are transcribed and stored so you have records. Disclosure and consent requirements vary by region, and we build the flow to comply with the rules where you operate.

How is this different from an IVR menu?

An IVR makes the caller navigate your org chart. A voice agent lets the caller state their problem in their own words and handles it. The abandonment difference between the two is substantial.

Can it make outbound calls too?

Yes — appointment reminders, confirmations, follow-ups and lead qualification. Outbound has stricter regulatory rules around consent and calling hours, and we build to them.

How long does it take to deploy?

A focused agent for a defined use case — booking, enquiries, after-hours cover — typically takes a few weeks including voice tuning and testing on real call recordings. Complex multi-system integrations take longer, and often pair with an agentic setup.

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Email uscontact@thelionsbusiness.comCall us+91 77450 77 198
LocationRemote-first · 5 countries
Response timeWithin 24 hours
AvailabilityMon – Fri, 9am – 6pm
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